Frequently Asked Questions (FAQ's)

Does the service run over the cellular network?
Do I need to use my phone line?
Do I need a router or modem to get service?
Do I have to buy any equipment?
How long does the installation take?
Do I have to change my email provider?
What type of guarantee do I have on my service?


Does the service run over the cellular network?
No. We are not a cell phone provider nor do our services run over the cellular/mobile phone network.

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Do I need to use my phone line?
No. Unlike DSL we do not require the use of a phone line or the telephone company. This is what allows us to offer dynamic and flexible service with cost savings to all our customers.

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Do I need a router or modem to get service?

No. You are not required to use a router or modem and in fact, you could plug our connection directly into you computer or laptop. This being the case however, we do recommend some type of router or firewall for Internet security reasons.

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Do I have to buy any equipment?
No. You are not required to buy any equipment and all equipment provided is owned by Turn Wireless. However, we do recommend some type of firewall or switch for multiple user access and security.

 

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How long does the installation take?
Once the you are on the schedule it usually takes about 4 hours to complete not barring any unforeseen circumstances.

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Do I have to change my email provider?
No. If you are currently using a email provider you do not need to change anything. For those customers with their own email servers, instructions will be given upon service activation.

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What type of guarantee do I have on my service?
Our customer guarantee is based on the Turn Wireless Service Level Agreement (SLA). This SLA is used to ensure fairness and service levels to all our customers with 24 x 7 monitoring and customer support. This agreement allows customers to have peace of mind in knowing that we pride ourselves on guaranteed up-time, availability and problem resolution. We stand by our network and if you're not happy we're not happy.

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