Frequently Asked General Questions (FAQ's)
What if
I don't see my city in the service area?
What is
the order process for service?
What is
an SLA?
What is
VOIP?
What are build out costs?
What is
online account management?
What if I don't see my city in
the service area?
DMARC is a acronym used by telephone companies and
internet service providers which stand for demarcation point. This
point represents the interface between the service provider and the
customer. As part of our installation we extend the DMARC for the
customer up to 250 placed anywhere within their offices for no
additional charge..
back to top
What
is the order process for service?
As part of our installation we will install a piece of equipment at your
office that receives our wireless signal and then send that signal over
a Category 5E cable into your office.
back to top
What is
an SLA?
Yes. The equipment installed consists of small unit required for
all Turn Wireless customers to receive our high speed wireless internet
services. This equipment is provided free fo charge to all
customers for the life of their service.
back to top
What is VOIP?
No. You are not required to buy any equipment and
all equipment provided by Turn Wireless is considered to be free use of
vendor owned goods. However, we do recommend some type of firewall
or switch for multiple users access and security.
back to top
What are
build out costs?
Our standard installation time is 7 - 10 business days.
We also offer expedited delivery in 3 days for those customers with an
urgent need, however all expedited services are for an additional cost
and still require pre-qualification.
back to top
What is online account
management?
No.
Unlike DSL we do not require use of a phone line or any interface with
the telephone company. This is what allows us to offer dynamic and
flexible service with cost savings to all our customers.
back to top
Who do
we install temporary or event
services?
All temporary and event services have installation
included. This means we will install of the necessary equipment to
receive our high speed internet, in addition to tear down upon
completion of the term. In addition, we will also setup access to
the necessary areas either via wired or wireless access for a complete
package for an additional cost.
back to top
Call
888.566.8876
to
find out how we can help your business today.